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Intelligence artificielle ne marche pas

New Here ,
Oct 01, 2024 Oct 01, 2024

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Screenshot_20241001_171824_Google Play Store.jpg

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Adobe Employee ,
Oct 01, 2024 Oct 01, 2024

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Hi @papis_7326

 

I hope you're doing well, and thank you for reaching out to us!

After reviewing the Adobe account associated with the Adobe ID you've used to contact us on this community, I was unable to locate an active paid subscription. It's possible that a different email address is linked to the subscription you're referring to.

Could you kindly confirm if there is another Adobe ID or email address that you might have used to purchase the service? This will help us better assist you in locating the correct account and resolving any issues you may be facing.

Please feel free to provide any additional details, and we'll be happy to track this further for you.

Thank you for your cooperation, and we look forward to assisting you further.

 

~Amal

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New Here ,
Oct 02, 2024 Oct 02, 2024

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Au faite si j'essaye de m’ABONNÉ il dise que je suis déjà abonné alors que
je n'arrive pas à utiliser

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Adobe Employee ,
Oct 02, 2024 Oct 02, 2024

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Hi there

@papis_7326

 

Would you mind sharing the Adobe ID (Email) in a private message that you are using to subscribe to the services?

 

~Amal

 

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New Here ,
Oct 02, 2024 Oct 02, 2024

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[Private information removed by Moderator]

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Adobe Employee ,
Oct 06, 2024 Oct 06, 2024

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Hi there,

 

We haven't found any active/paid subscription under this email. You must have got the confirmation email after the purchase of the subscription, please share it with us via private message so we can look into it further.

 

~Amal

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