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iOS mobile notifications won’t respond

New Here ,
Jan 23, 2022 Jan 23, 2022

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My app in iphone keeps showing 2 new notifications.  But there is nothing i can find in the app and no way to remove or recognize them.  I've tried removing the app and reinstall.  Login and out.  

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General troubleshooting , iOS

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Adobe Employee ,
Jan 24, 2022 Jan 24, 2022

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Hi @Teresa22793221taz3 

 

Thanks for posting here. This issue has been reported by a few other users too, and our team is working to provide the fix in a future update. For now, you can try a workaround, i.e:

Step 1: Open the Settings app.
Step 2: Go to Notification Center
Step 3: Find the app. In this case, we’ll use Acrobat Reader as an example.
Step 4: Tap the Badge App Icon toggle switch so it’s off.

 

Let us know if that helps.

 

Thanks,

Harsh

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New Here ,
Jan 24, 2022 Jan 24, 2022

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Yes, turning the badge icon off did remove the red notification icon. do
you know if that can be turned back on at some point?

--
Teresa Acheson
Whitehorse, YT

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