iPad and IPhone Adobe Acrobat App crashing

[madeline_2961]

I am not able to access the adobe acrobat app in either my iPhone or my iPad. I have deleted the app, deleted cache, rebooted and reinstalled app and it still crashes. The opening page will come on for a second and then crashes. Can someone please help as this app is needed for work. I have a iPhone 16 pro max and an IPad Pro 18.5.

[Tariq Ahmad Dar]

Hello, 


Sorry for the troubled experience. 
We are of this issue. Product team is actively working on a fix for this issue. 

As soon we have an update will keep this discussion updated. 

~Tariq

[Adorable_website3600]

I am also having the same issue as of the last hour.  The adobe acrobat app keeps crashing on my iPad and my iPhone.  I've deleted app and rebooted but no luck.  Is this a back of the house adobe issue?

[juan_manuel_2872]

I am experiencing the same problem with my iPhone and IPad. But the adobe apps seem to run smoothly in my MacBook for some reason. 

[Tariq Ahmad Dar · Accepted solution]

Hello, 

This is an update. The fix for the issue has been deployed. 

Kindly clear the app from the background and try launching it again. Let us know how it works. 

Thank you for your patience and support. 

~Tariq

[juan_manuel_2872]

Thank you. It is working as expected now!

[madeline_2961]

It's working.

[JR Boulay]

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]