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iPad and iPhone will not open PDF from Ohio Job and Family Services, why?

New Here ,
Jun 07, 2021 Jun 07, 2021

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iPad and iPhone will not open PDF from Ohio Job and Family Services, why?

 

Here is the message I received everytime I open a correspondence from Ohio job and family services:

The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader.
For information on how to install Adobe Reader and configure your viewing environment please see http://www.adobe.com/go/pdf_forms_configure

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iOS , View or share PDFs

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New Here ,
Jun 08, 2021 Jun 08, 2021

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OMG thank you, I'm not crazy! At last someone else is acknowledging this problem! I have chatted with tech support about this for 2 hours, they could not replicate issue. I reported issue to Chrome and Adobe. I emailed complaints to OH unemployment, no response. I tried explaining the problem to an actual ODJFS rep and they didn't understand or acknowledge a problem. I can't open timed information correspondence and now my benefits will be stopped. Why is this happening? Also the url link in the error message goes to an error page on Adobe site. 

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New Here ,
Jul 19, 2021 Jul 19, 2021

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No.... you're NOT crazy. I am getting the exact thing and I have downloaded every new version of viewer for my android possible ...and still nothing. I don't want to have to run to the library or dig out my old lap top to deal with this! Ugghh....anyone find a fix for this? Please advise. Thanks

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Community Expert ,
Jul 19, 2021 Jul 19, 2021

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Open the form in Acrobat Reader on Windows or Mac.

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New Here ,
Sep 08, 2021 Sep 08, 2021

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Same problem installed Reader and Ohio Unemployment downloads the following: 

The document you are trying to load requires Adobe Reader 8 or higher. You may not have the
Adobe Reader installed or your viewing environment may not be properly configured to use
Adobe Reader.

For information on how to install Adobe Reader and configure your viewing environment please
see http://www.adobe.com/go/pdf_forms_configure.

It then goes on to tell you to turn chrome PDf Reader Off.- Which I've done. 

She's Right, Very Frustraiting. 

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New Here ,
Sep 08, 2021 Sep 08, 2021

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HOW TO OPEN UNEMPLOYMENT CORRESPONDENCE FROM ODJFS 2021
UTube Video By Buckey Productions. 

Dont open the file. Goto downloads and click on file and tell windows to uise Adobe to Open. 

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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Hi,

Hope you are doing well.

 

As you have mentioned that you were unable to open a form and that it required Adobe Reader 8 or higher. The reason is that Acrobat Reader mobile does not support XFA forms which are created by Lifecycle designer, you need to open it on a PC (Windows/Mac) and for that, you need to have Acrobat Reader DC installed.

Download the form and then open it manually in Acrobat Reader DC from the download location.

Here is a help document for reader mobile: https://www.adobe.com/devnet-docs/acrobat/ios/en/forms.html?#forms-faqs

And installer for Acrobat Reader DC: https://get.adobe.com/reader/

 

Thanks,

Harsh

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