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iPad freezes on opening pdf with adobe

New Here ,
Nov 20, 2022 Nov 20, 2022

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Any pdf opened with adobe is freezing the iPad even after updating it to the latest version of the app

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Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

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Hello @vinayak27227876gnq4 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

We did try to replicate the behavior on our end; however, it is working fine. Make sure your application and device are updated. Do save your work, then try to sign out and sign in back. Reboot your device.

Also, Ensure you are connected to the internet.

 

If the issue persists, Could you please help me with a few details to understand your issue better?

1. iOS version of your device.

2. Application version

3. A screen recording of the happening situation.


For more help, refer to the following:

iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

 

Let us know how it works or if you need further assistance.

 

Regards,

Krutikka

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