Issue with Persistent AI Assistant Button in Adobe Acrobat on iPad (10th Gen)

[bhaskar_8839]

Dear Adobe Support Team,

I am experiencing an issue with the AI Assistant button in Adobe Acrobat on my iPad (10th Gen). Despite disabling the feature from the Preferences menu, the AI button continues to appear and hovers over the document, obstructing the content.

Additionally, when switching to full-screen mode, the AI Assistant button remains on top of the document, making it difficult to read or annotate properly. This issue persists even after restarting the app, making it quite frustrating to work with.

I would appreciate any guidance on how to permanently remove or hide the AI Assistant button. Is this a known issue, and are there any planned fixes for this?

Looking forward to your response.

Best regards,

Bhaskar

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Would you mind sharing the version of the Acrobat mobile app and the iPad you are using? Tap on the profile icon > About Acrobat. Also, check for any pending/missing updates try updating the app, and reboot the device once.

If the issue still occurs, please share a small video recording of the steps you are taking and the issue as it occurs for more clarity.

Additionally, please check the help page (https://adobe.ly/4bNN3D4) for self-help and future reference.

[bhaskar_8839]

Hi Amal,

Thank you for replying. My current version of Acrobat in iPad is 25.02.05 (20250306.074217). I have uninstalled and reinstalled the app several times from the App Store and rebooted as well. But the problem of Generative AI icon persists. 

Regards,

Bhaskar

[Amal. · Accepted solution]

Hi there

Hope you're doing well, and thank you for reaching out.

This issue has been addressed in our latest version, 25.03.0. Please update the app via the App Store or Play Store, restart your device, and check if the issue persists.

Let us know how it goes!