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Je n ´arrive pas a restaurer

New Here ,
Apr 19, 2021 Apr 19, 2021

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27FB5BC0-74D1-455C-8755-890E023AD11B.png

161EFE17-35BC-4109-B05C-1F48F804A1C2.png

  

Bonjour à tous .j'aurais aimé avoir de l'aide ou le retour mail d'un service de chez adobe . . 
je n'arrive pas à restaurer mon application et pourtant mon abonnement est opérationnel . 
en pièce jointe , les captures d'écran de mon soucie .bien à vous 

8782B0C7-9545-4260-B04A-C17B8D6CD5AA.png

 

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Organize PDF pages , PDF forms

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New Here ,
Nov 30, 2021 Nov 30, 2021

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Bonsoir,

 

avez vous trouvé une solution à votre souci car j'ai exactement le meme ?

 

merci d'avance 

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Hi @Thomas22018350p3lj 

 

Hope you are doing well and am sorry for the trouble. As described you are getting the error message saying that you are unable to restore purchases.

 

I have checked the Adobe account linked with the Adobe ID/email you are using on this community and am unable to trace any premium service subscribed.

 

Please log out of the app, reboot the device once, and re-login to the app with the correct Adobe ID/email used for subscribing to premium services and check if that helps.

 

Also please check for any missing/pending updates for the app and try updating it from the Play Store (Android), or App Store (iOS) and check.

 

Let us know if you experience any trouble and need more help.

 

Regards

Harsh

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