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Kündigung der kostenlosen Version

New Here ,
May 07, 2021 May 07, 2021

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  • Wie kann ich die kostenlose Version kündigen 
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1 ACCEPTED SOLUTION
May 10, 2021 May 10, 2021

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Hi Stephan5C04 

  

Hope you are doing well. 

  

Don’t worry, you can cancel the subscription from your end. Before we let you go do you mind sharing the reason for the cancellation? 

 

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play 

For billing issues or a refund, see Get a refund on Google Play 

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  

Regards  

Ria

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Community Expert ,
May 07, 2021 May 07, 2021

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There is no charge for the free version. 

 

Are you trying to cancel something you are paying for or just trying to delete the app from your phone or iPad?

 

~ Jane

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Ich möchte die Version kündigen

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Ich möchte meine gratisversion kündigen 

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Adobe Employee ,
Sep 01, 2023 Sep 01, 2023

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LATEST

Hello @Sabine317573164jas,

 

I hope you are doing well. 

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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May 10, 2021 May 10, 2021

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Hi Stephan5C04 

  

Hope you are doing well. 

  

Don’t worry, you can cancel the subscription from your end. Before we let you go do you mind sharing the reason for the cancellation? 

 

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play 

For billing issues or a refund, see Get a refund on Google Play 

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

  

Regards  

Ria

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