Kündigung der kostenlosen Version

[Stephan5C04]

• Wie kann ich die kostenlose Version kündigen 

[jane-e]

There is no charge for the free version. 

Are you trying to cancel something you are paying for or just trying to delete the app from your phone or iPad?

~ Jane

[Gerhard5FA2]

Ich möchte die Version kündigen

[Sabine317573164jas]

Ich möchte meine gratisversion kündigen 

[S. S]

Hello @Sabine317573164jas,

I hope you are doing well. 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

[Ria Tagra · Accepted solution]

Hi Stephan5C04,  

Hope you are doing well. 

Don’t worry, you can cancel the subscription from your end. Before we let you go do you mind sharing the reason for the cancellation? 

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.  

For billing issues or a refund, see Get a refund on Google Play.  

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

Regards  

Ria