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Keep screen On is unavailable

New Here ,
Jan 25, 2022 Jan 25, 2022

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E5DFD770-26FE-461F-8E25-3377F5EE003A.png

In my adobe reader app while reading the pdf file the keep screen on option is not showing so tgat im unable to read the pdf file with out touching the screen often..infact I think I'm using ghe latest version of iOS acrobat 

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Adobe Employee ,
Feb 02, 2022 Feb 02, 2022

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Hi @R.22832004sxkg,

 

We apologize for the issue you are having trouble with; kindly help us with the information below,

 

1- Is it specific to this pdf or with all of them?

2- Could you please confirm if your application version is iOS: 22.01.00?

 

It might be possible that the owner customized the View Settings of the pdf, so please try to work with a different pdf and check if you are getting the 'Keep Screen On' option. We just need some more information to help you better.

 

Thanks,

Bhupesh 

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New Here ,
Feb 02, 2022 Feb 02, 2022

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Very thanks for your kind response sir..,
Since I’m using the latest version of our Adobe app and I have mentioned some screenshots of the keep screen on issues images which is not available or visible in my app and the version of my app too..,please note it and rectify the problem as earlier as possible…
Thanks…

Sent from my iPhone

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Adobe Employee ,
Feb 03, 2022 Feb 03, 2022

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Hi @R.22832004sxkg,

 

Kindly check with a different PDF as the issue can be specific to one PDF only, and if it is with a single PDF, send us the file via private message so that we can check it and help you better.

For sending a private message, follow the steps below:

 

  • Tap my name beside the profile picture.
  • Tap send a message.
  • Write your message and tap send.

 

Thanks,

Bhupesh

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