Keeps getting an option to purchase subscription

Report · Jan 18, 2020

I've restored my purchase for this app and it's still isn't working. Keep telling me to purchase subscription again. I can't edit or do anything even though I've been charged twice. I'm being robbed by this app and company. Please advise ASAP!

Report · Jan 20, 2020

Hi there,

I have checked your account with the email address that is used by you to sign in to the community.

It shows the account as suspended due to past due payment. That is the reason you are not able to access the service and it gives you the option to purchase the service.

Let us know if you need any help or have any questions.

Regards,

Meenakshi

View solution in original post

Report · Jan 20, 2020

Hi there,

I have checked your account with the email address that is used by you to sign in to the community.

It shows the account as suspended due to past due payment. That is the reason you are not able to access the service and it gives you the option to purchase the service.

Let us know if you need any help or have any questions.

Regards,

Meenakshi

Report · Jul 10, 2023

i paid just now

Report · Jul 24, 2023

Hi @Nicholas309968916gq5,

Hope you are doing well. Thank you for writing in!

Would you mind briefing us more on your question related to Acrobat Reader Mobile for better understanding and assistance?

Look forward to hearing from you.

-Souvik