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Keeps getting an option to purchase subscription

New Here ,
Jan 18, 2020 Jan 18, 2020

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I've restored my purchase for this app and it's still isn't working. Keep telling me to purchase subscription again. I can't edit or do anything even though I've been charged twice. I'm being robbed by this app and company. Please advise ASAP! 

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Edit and export , General troubleshooting , Install update and subscribe

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jan 20, 2020 Jan 20, 2020

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Hi there, 

 

I have checked your account with the email address that is used by you to sign in to the community.

It shows the account as suspended due to past due payment. That is the reason you are not able to access the service and it gives you the option to purchase the service.

 

Let us know if you need any help or have any questions.

 

Regards,

Meenakshi

 

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Adobe Employee ,
Jan 20, 2020 Jan 20, 2020

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Hi there, 

 

I have checked your account with the email address that is used by you to sign in to the community.

It shows the account as suspended due to past due payment. That is the reason you are not able to access the service and it gives you the option to purchase the service.

 

Let us know if you need any help or have any questions.

 

Regards,

Meenakshi

 

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New Here ,
Jul 10, 2023 Jul 10, 2023

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i paid just now

 

 

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Adobe Employee ,
Jul 24, 2023 Jul 24, 2023

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Hi @Nicholas309968916gq5,

 

Hope you are doing well. Thank you for writing in!

 

Would you mind briefing us more on your question related to Acrobat Reader Mobile for better understanding and assistance?

 

Look forward to hearing from you.

 

-Souvik

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