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Keeps saying corrupt data

New Here ,
Sep 28, 2022 Sep 28, 2022

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I am using a Samsung Fold 3 and every time I download load a PDF it says "This document cannot be opened because it is corrupted or damaged."  This happens with all PDF files I try to download or just view.

 

I am using version 22.8.1.23587 which is the newest one I can find. 

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Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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Hi @Steven26341542ovca

 

Hope you are doing well. Sorry for the trouble with opening PDF files.

 

Our team has identified this issue and is working on fixing it in the upcoming update. While I understand how frustrating it might be not to be able to open files on the application, it would be of great help if you could share some details to speed up the process for the fix:

1. The Android version you are on;

2. A sample PDF file you are experiencing the issue with;

3. A screen recording of the issue.

 

Looking forward to hearing from you.

 

-Souvik.

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