Hi @Marydelgadoh
I hope this message finds you well, and thank you for reaching out for support.
Could you kindly confirm whether this issue occurs with a specific PDF file, or if it happens with all PDFs you try to open? If possible, please test with a different PDF file to help us narrow down the cause.
Additionally, could you provide the following details for further troubleshooting:
- App Version: What version of the Adobe Acrobat Reader Mobile app are you currently using? To check, please tap the profile icon in the app, then navigate to About Adobe Acrobat.
- Operating System: Which operating system are you using (iOS or Android)? If your app isn’t up to date, please try updating it via the App Store (for iOS) or the Play Store (for Android).
Once updated, we recommend restarting your device to see if the issue persists.
To better understand the problem, could you also share a brief video recording of the steps you’re taking and how the issue appears on your end? This will provide us with additional clarity, and help us assist you more effectively.
~Amal
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