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License

New Here ,
Nov 01, 2021 Nov 01, 2021

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I bought the one year membership and since then I can't edit anything because it writes I buy a membership! What do I do now? I have already logged out and returned. I reinstalled the app but it still doesn't work

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Community Expert ,
Nov 01, 2021 Nov 01, 2021

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Hi @defaultqng6sk5190sm 

 

I think you are saying your subscription reverted to trial mode. Try these steps and report back:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Jane

 

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Nov 01, 2021 Nov 01, 2021

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Hi 

 

Thankyou for reporting this to us. Please try to restore your subscription once using the below steps.

1. Tap on profile icon.

2. Tap on subscription.

3. Tap on restore purchase.

For more information try: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription

 

Let us know how it works on your end. We are also looking into this issue. We will get back to you with an update as soon as possible.

 

Regards 

Ria

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