Copy link to clipboard
Copied
When opening this PDF in the Acrobat App and activating Liquid mode, it messes up the headings, making them unreadable. The first one, for instance, should be the Dutch word 'Introductie' but is modified to 'Introduc ientroducttie'.
These headings are simple H2 tags so I have no clue what I can do to prevent this from happening. I have also not found this problem anywhere online yet.
I sadly cannot attach the PDF itself because it contains sensitive, user specific data. Hopefully the screenshot below makes the issue clear enough.
Hope someone can help!
Copy link to clipboard
Copied
Hi there
I hope you're doing well.
I wanted to update you that our engineering team is still reviewing the issue. We're actively working on a fix, and it will be included in a future update.
Thank you for your patience and understanding.
~Amal
Copy link to clipboard
Copied
Based on the screenshot, this is in the mobile app. I will move your question to a more appropriate forum.
Copy link to clipboard
Copied
Ah yes it is indeed, thank you!
Copy link to clipboard
Copied
Hi @MathijsL,
Hope you are doing well. Sorry for your experience.
Do you see this with every Dutch file you try to view?
As you mentioned this has sensitive data, would you mind sharing the file over with me on private messages? The file would be used solely for testing purpose and deleted once investigation is done.
[To send private message, click on my profile name followed by the blue "Send message" button on the next page]
-Souvik
Copy link to clipboard
Copied
Thank you!
I've just sent you the file. Hopefully you're able to help.
Copy link to clipboard
Copied
@MathijsL Thanks for sharing the file. I have received it and forwarded it to the dev team.
Also, as you mentioned about the file containing sensitive data, it will solely be used for investigation, and then discarded from your server so that it cannot be used for any further testing.
-Souvik
Copy link to clipboard
Copied
Hi Souvik,
Hope you are well! I was just wondering whether there is any update about this issue.
Or anything I can relay back to our customer.
Thank!
Copy link to clipboard
Copied
Hi there
I hope you're doing well.
I wanted to update you that our engineering team is still reviewing the issue. We're actively working on a fix, and it will be included in a future update.
Thank you for your patience and understanding.
~Amal