Mailto button only use IOS mail app on Apple mobile devices

[Stacy37237680rjue]

Hi, 

I just created a fillable form and included a mailto: button to send an email to a group. The button works well on a computer and would use the email app per default. Nonetheless when using an IOS mobile device it automatically uses the IOS mail app, even if the app is removed from the device.  Yes, Outlook has been set as the default app for our iPads mail, and it works fine for all other app and even for Acrobat when using send a copy... But the button still will bring up the ISO mail app page and the send option is grey out since the app is not on the device. In some cases, it will just mention that "Email has not been set up on this device."

We have over 100 iPads that only use Outlook mobile app for good reason. Therefore, we are not looking to have 2 email apps accumulating emails on our tablet. Is there a solution to use a mailto button that would use by default Outlook on IOS mobile device.

Thanks for your help.

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

Please try the steps shared below and see if that works for you:

1. Go to iPhone's settings

2. go to Apps-> Mail

3. Choose Mail Accounts

4. Choose "Add Account"

5. Choose your preferred email account and proceed to finish setting up your account.

You may also check the steps shared in the correct answer here https://adobe.ly/444Ya8g 

Additionally, for future reference and self help please check the help page https://adobe.ly/3FqUXXn 

[Stacy37237680rjue]

Thanks for trying, but we don't have the IOS Mail app in our iPad, therefore we can't do step 2. 

[S. S]

Hi @Stacy37237680rjue,

Thanks for writing in! 

Have you checked if the default mail app for Emails has been set to Outlook?

To check for it, you need to go to your device's Settings > Apps > Default Apps > Email > and set it to your preference.

This should do it. 

Once done, restart the device and check again.

Regards,
Souvik.

[Stacy37237680rjue]

Hi,

My default app for mail was already set to Outlook. Nonetheless, I confirmed and restarted my iPhone. And even without have the IOS mail app on my iPhone and the Outlook app set in default, Acrobat still use the ISO app to send the email. See images attached for proof, read in red for more info.

Thanks for your help,

[Stacy37237680rjue]

Hi Souvil,

With the immages I posted in the previous post, I just wanted to demonstrate that after making sure I've changed what has been posted in your post, it did not resolved the issue.

Thanks,

[S. S]

Hi @Stacy37237680rjue,

Thanks for the response.

We are getting this checked with the engineering team to understand if this is something we can control from our end or a limitation with iOS.

Please allow us time to get this checked, and circle back to you.

Regards,
Souvik.