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Mancata conversione in PDF

New Here ,
Nov 24, 2022 Nov 24, 2022

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Buonasera. Uso da tempo Adobe Acrobat sul mio Note 20 Ultra senza alcun problema. Da un po' di giorni, quando provo a condividere dei file dalla galleria fotografica, compare un messaggio di errore del server che avvisa della possibilità di convertire in PDF solo foto o file provenienti dalla galleria!.. Come se non venisse riconosciuta la provenienza. E presumibilmente anche il tipo di file. Debbo dire che in passato altre volte era successo che l'applicazione mostrasse difficoltà a convertire anche file molto leggeri, tipo referti od altro, dichiarando l'impossibilità di convertire. Problema che solitamente si risolveva in un paio di giorni. Un messaggio di questo genere però, è la prima volta che compare. Chiedo gentilmente assistenza. Ringrazio anticipatamente.

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New Here ,
Nov 24, 2022 Nov 24, 2022

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Chiedo scusa ma ci ho pensato solo ora. Provo ad inviare uno screenshot del messaggio di errore.

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Adobe Employee ,
Nov 25, 2022 Nov 25, 2022

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Hi @Franco25150843qxy0,

 

Hope you are doing well. Sorry for your trouble with Acrobat Reader Mobile.

 

We tried reproducing the issue at our end, but it worked fine. Can you try the below steps:

1. Go to Settings-> Apps;

2. Click on Acrobat-> Permissions and check if proper file access permission is allowed.

 

If yes, check for any available updates for Acrobat Reader on Play Store or Samsung Store.

 

If this happens with a specific file, please share the file with us so we can deep dive into the issue and assist you better.

 

You may learn more from: Open files — Acrobat for Android Help (adobe.com)

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Nov 25, 2022 Nov 25, 2022

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Grazie molto per la risposta. Effettuerò i controlli e ti farò sapere. A presto.

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Adobe Employee ,
Nov 25, 2022 Nov 25, 2022

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@Franco25150843qxy0 

 

Sure. Let us know how is goes so we can proceed accordingly.

 

-Souvik.

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Community Expert ,
Nov 25, 2022 Nov 25, 2022

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[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

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