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【Market Feedback-ID】Blank page appears after opening pdf using Adobe Acrobat Reader app.

New Here ,
Apr 08, 2024 Apr 08, 2024

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Issue information:

Download Link :https://play.google.com/store/apps/details?id=com.adobe.reader

 

App package name (e.g. com.google) : com.adobe.reader

 

App Version (versionCode not versionName) : 24.3.0.42451

 

What device(s) does this reproduce on : OPPO Reno 10 Pro +(Pixel 8 pro also fail)

 

What build are you using (See Settings > About phone > Build number) : Android 14

 

What are the steps to reproduce the problem (please provide the minimal reproducible test case) :Open any PDF file using Adobe Acrobat app >> Observe

 

What was the expected result : Blank page shouldnt appear after opening pdf.

 

What was the actual result :Blank page appears after opening pdf.

 

Affected Region (global, CN, IN, KR, JP, etc.):Global

 

Analysis from our developer:

Click on the PDF file and select Adobe app to open it. A white screen appears during the loading process, and then the file content is displayed normally. Need application to check if this phenomenon can be optimized.

 

Looking forward to your reply.

TOPICS
Android , PDF forms , View or share PDFs

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Adobe Employee ,
Apr 09, 2024 Apr 09, 2024

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Hi @文366135139paf,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing the sample file with me over a private message for testing inhouse? 

[To send a private message, click on my profile name followed by the blue "Send a Message" button on the next page]

 

Look forward to hearing from you.

 

-Souvik

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