【Market Feedback-ID】Blank page appears after opening pdf using Adobe Acrobat Reader app.

[文366135139paf]

Issue information:

Download Link :https://play.google.com/store/apps/details?id=com.adobe.reader

App package name (e.g. com.google) : com.adobe.reader

App Version (versionCode not versionName) : 24.3.0.42451

What device(s) does this reproduce on : OPPO Reno 10 Pro +(Pixel 8 pro also fail)

What build are you using (See Settings > About phone > Build number) : Android 14

What are the steps to reproduce the problem (please provide the minimal reproducible test case) :Open any PDF file using Adobe Acrobat app >> Observe

What was the expected result : Blank page shouldn’t appear after opening pdf.

What was the actual result :Blank page appears after opening pdf.

Affected Region (global, CN, IN, KR, JP, etc.):Global

Analysis from our developer:

Click on the PDF file and select Adobe app to open it. A white screen appears during the loading process, and then the file content is displayed normally. Need application to check if this phenomenon can be optimized.

Looking forward to your reply.

[S. S]

Hi @文366135139paf,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind sharing the sample file with me over a private message for testing inhouse? 

[To send a private message, click on my profile name followed by the blue "Send a Message" button on the next page]

Look forward to hearing from you.

-Souvik