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Hello @Juan Carlos Rumbo
I hope you're doing great, and sorry for the issue you're experiencing.
Could you please help us with a few details to understand your issue better:
1. Are you opening the PDF directly from the application or web browser?
2. Are you having this issue with one specific PDF or every PDF you try to open?
3. A video of your workflow while opening the PDF.
Hoping to hear from you soon.