• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Mistakes...

New Here ,
Jul 09, 2022 Jul 09, 2022

Copy link to clipboard

Copied

Hello

I recently found a transaction in my debit card which was adobe subscription 

I really want to tell you that's a mistake &i don't need this account

Please cancel my subscription & return it

Thanks a lot 

TOPICS
Cancel subscription

Views

244

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

Copy link to clipboard

Copied

LATEST

Hello Sarvin,

 

I hope you are doing well. I am sorry for the trouble.

 

I looked into your account details with the email address registered here over the community and could not find any active subscription.

 

Could you please share the receipt of the transaction and the email address with the active subscription so we can investigate further.

 

In the meanwhile, you may refer to the link to learn more about refunds: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you can proceed with the refund process from the below link:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

Copy link to clipboard

Copied

LATEST

Hello Sarvin,

 

I hope you are doing well. I am sorry for the trouble.

 

I looked into your account details with the email address registered here over the community and could not find any active subscription.

 

Could you please share the receipt of the transaction and the email address with the active subscription so we can investigate further.

 

In the meanwhile, you may refer to the link to learn more about refunds: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you can proceed with the refund process from the below link:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines