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Mistakes...

New Here ,
Jul 09, 2022 Jul 09, 2022

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Hello

I recently found a transaction in my debit card which was adobe subscription 

I really want to tell you that's a mistake &i don't need this account

Please cancel my subscription & return it

Thanks a lot 

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Cancel subscription

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Hello Sarvin,

 

I hope you are doing well. I am sorry for the trouble.

 

I looked into your account details with the email address registered here over the community and could not find any active subscription.

 

Could you please share the receipt of the transaction and the email address with the active subscription so we can investigate further.

 

In the meanwhile, you may refer to the link to learn more about refunds: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you can proceed with the refund process from the below link:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Hello Sarvin,

 

I hope you are doing well. I am sorry for the trouble.

 

I looked into your account details with the email address registered here over the community and could not find any active subscription.

 

Could you please share the receipt of the transaction and the email address with the active subscription so we can investigate further.

 

In the meanwhile, you may refer to the link to learn more about refunds: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you can proceed with the refund process from the below link:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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