Money got debited from apple service before free trail ends

[jayatunnisabi_4211]

While I purchasing the adobe premium it says free 7 days trail but  on the same day itself my subscription started and money got debited

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out.

I have checked your Adobe account and found that you purchased the Acrobat Premium plan with an annual plan paid upfront. However, you purchased it without the 7-day free trial, which is why you were charged on the very first day of the plan. 

This is something better handled by our billing team here https://adobe.ly/4mMEo7T. Click on the contact us button the lower right corner to start the process. 

~Amal

[jayatunnisabi_4211]

Nope i could remember while subscribing it's advising 7 days free trail then only I purchased but I'm really cheating a customer I need my money back

[Amal. · Accepted solution]

Hi there

This is something better handled by our billing team here https://adobe.ly/4mMEo7T. Click on the contact us button the lower right corner to start the process. 

~Amal