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Monthly fees deducted without being able to use my subscription

New Here ,
Aug 05, 2021 Aug 05, 2021

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Hi,

I have active subscription for long time but my application always appears as a free user and asked me to subscribe again. Subscription fees are deducted monthly without been able to use any premium features. I am frustrated. When I press subscribe now, a message appears as I already subscribed and it direct me to manage subscription, with a message "An unknown error occurred"  without any solution.

Please help me to resolve this problem.

Regards.

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Aug 08, 2021 Aug 08, 2021

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Hi @Humam0D45  ,


Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. OS version?
  2. Make and model of your device?

 

Try to sign out and sign in back to your account. Do the following to restore your subscription:

  1. Tap the profile icon.
  2. Tap Subscriptions or Manage subscriptions
  3. Tap Restore Purchases.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.


Regards

Ria

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