Most of my files disappeared

[celinep30326481]

Hi,

I was using adobe acrobat on my iPad yesterday and all of a sudden it seemed to have updated and the format looked totally different. Practically all of my files were gone and the app kept crashing. I assumed deleting the app and reinstalling it would fix the problem (which may have been a huge mistake). My files are still nowhere to be found despite the fact that my iPad regularly backs up automatically and I am almost always connected to WiFi. How can I recover these files? There were at least 150 and I assumed they would be saved under my account.

[AkanchhaS · Accepted solution]

Hi Celinep,

We are sorry for the delay in response to your query.

We would like to know whether (a) You cannot find local files in the new Acrobat UI (Files > Locations > On This iPad/iPhone)

Or (b) you lost local files because you have uninstalled Acrobat?

If its situation (b) then local files are gone permanently. It may be possible to restore from iCloud or iTunes backup. See https://support.apple.com/en-us/HT204184

If you have managed to find the solution to this problem, then you may please help us with your findings.

Regards,

Akanchha