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Mot de passe pour document confidentiel

New Here ,
Jul 03, 2023 Jul 03, 2023

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Je veux ouvrir un contrat qu'on m'a envoyé par mail en pdf mais quand adob s'ouvre, ils me demandent un mdp car c'est un document confidentiel sauf que je ne connais pas le mdp. Comment faire ? Car je ne peux même pas faire mdp oublié 

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Adobe Employee ,
Jul 03, 2023 Jul 03, 2023

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Hi @crystel30849732f65d,

 

Hope you are doing well. Thank you for reaching out.

 

From the description, we cannot understand the issue. Would you mind briefing us more about it along with a few more pieces of information: 

1. The app version of Acrobat Reader Mobile you are using (go to Profile-> .about Acrobat);

2. The Android version your device is on;

3. A screen recording which shows the error message and the workflow you are following;

4. The sample file over a private message (if doable).

[To send a private message, click on my profile name-> click the blue button saying "Send a message" on the next page]

 

Look forward to hearing from you.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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