My paid subscription is not working

[Ashanta28627450svr4]

I only have one account I tried all the steps and it's telling to sign into another account 

[S. S · Accepted solution]

Hi @Ashanta28627450svr4,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

I checked your account with the email address registered on the community, and the subscription shows as canceled. If you see otherwise, please share a screenshot with us so we can check further and provide you with a suitable resolution.

Look forward to hearing from you.

-Souvik.

[Ook36684163g5gw]

I have purchased one year subscription but still not able to use full functionality in aap 
Please fix the problem or cancel my subscription. 

[S. S]

Hi @Ook36684163g5gw,

Hope you are doing well. Sorry for the trouble with using Acrobat's premium features.

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

Hope this helps.

Thanks,

Souvik.

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