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My paid subscription is not working

New Here ,
Feb 27, 2023 Feb 27, 2023

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I only have one account I tried all the steps and it's telling to sign into another account 

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Install update and subscribe , iOS

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hi @Ashanta28627450svr4,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

I checked your account with the email address registered on the community, and the subscription shows as canceled. If you see otherwise, please share a screenshot with us so we can check further and provide you with a suitable resolution.

 

Look forward to hearing from you.

 

-Souvik.

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Hi @Ashanta28627450svr4,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

I checked your account with the email address registered on the community, and the subscription shows as canceled. If you see otherwise, please share a screenshot with us so we can check further and provide you with a suitable resolution.

 

Look forward to hearing from you.

 

-Souvik.

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New Here ,
Apr 11, 2024 Apr 11, 2024

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I have purchased one year subscription but still not able to use full functionality in aap 
Please fix the problem or cancel my subscription. 

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Adobe Employee ,
May 02, 2024 May 02, 2024

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Hi @Ook36684163g5gw,

 

Hope you are doing well. Sorry for the trouble with using Acrobat's premium features.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

 

Hope this helps.

 

Thanks,

Souvik.

 

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