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My paid subscription is not working

New Here ,
Jul 30, 2023 Jul 30, 2023

my subscription is not working even though I bought it. please help me because i want to use the program. Regards

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jul 30, 2023 Jul 30, 2023
LATEST

Hi @Karolina313887531nrp,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Would you mind sharing the below details over a private message: 

Email ID : 
GPA/Samsung number/Purchase Order ID :
Purchase Date :

 

Note: To send a private message, click on my profile-> click the blue button that says "Send a Message" on the next page.

 

Look forward to hearing from you.

 

-Souvik

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Adobe Employee ,
Jul 30, 2023 Jul 30, 2023
LATEST

Hi @Karolina313887531nrp,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Would you mind sharing the below details over a private message: 

Email ID : 
GPA/Samsung number/Purchase Order ID :
Purchase Date :

 

Note: To send a private message, click on my profile-> click the blue button that says "Send a Message" on the next page.

 

Look forward to hearing from you.

 

-Souvik

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines