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my subscription is not working even though I bought it. please help me because i want to use the program. Regards
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Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.
Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.
If the application is unable to identify the subscription, you may try a few steps below:
1. Logout from Acrobat Reader Mobile;
2. Restart the device;
3. Log in back to the device.
If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Also, you might want to check if you are logged in using Apple ID and not Google.
Would you mind sharing the below details over a private message:
Email ID :
GPA/Samsung number/Purchase Order ID :
Purchase Date :
Note: To send a private message, click on my profile-> click the blue button that says "Send a Message" on the next page.
Look forward to hearing from you.
-Souvik
Copy link to clipboard
Copied
Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.
Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.
If the application is unable to identify the subscription, you may try a few steps below:
1. Logout from Acrobat Reader Mobile;
2. Restart the device;
3. Log in back to the device.
If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)
Also, you might want to check if you are logged in using Apple ID and not Google.
Would you mind sharing the below details over a private message:
Email ID :
GPA/Samsung number/Purchase Order ID :
Purchase Date :
Note: To send a private message, click on my profile-> click the blue button that says "Send a Message" on the next page.
Look forward to hearing from you.
-Souvik
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