My program isn't changing any of my photos

[Sandon3461260042e1]

I don't understand why sometimes my program works really well and then it's junk. I would appreciate any help with this 

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Would you mind sharing more details about the issue you are experiencing so we can look into it and assist you better?

A small video recording of the steps you are taking and the issue as it occurs would be very helpful for clear understanding and sharing the right troubleshooting steps.