Mystery Box error

Report · Sep 04, 2020

Hey fellow creatives,

Whenever I open the app I get mystery boxes in place of any of the information (see image attached). I can open PDF's fine but I can't see any button information. Is there any way I can fix this? I've tried restarting my machine and unistalling and reinstalling the app but it hasn't worked.

Thanks

DB

Report · Sep 06, 2020

You posted an inquiry in the Acrobat Reader mobile app support forum. What machine are you referring to? Shouldn't it be an iOS mobile device?

I don't use iOS nor macOS so I am not familiarized with how the Acrobat Reader mobile app GUI should look in an iOS 13 mobile device when you sign-in to unlock the Adobe Acrobat Pro premium editing features.

Would you mind clarifying in greater detail what were you trying to do when this happened?

Your screenshot shows a version of Adobe Acrobat Pro running on something similar to macOS. Were you testing Adobe Acrobat Pro DC on Big Sur beta version 6 (or similar)?

The only times I've seen this behavior is when someone try to emulate Acrobat or use a compatibility layer to run Adobe Acrobat Pro or Adobe Reader in a device that doesn't meet the intended system requirements.