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Nao salva os grifos

New Here ,
May 27, 2021 May 27, 2021

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Eu uso muito o adobe pra trabalhar e estudar. Entretanto, estou tendo uma péssima experiência. Uso o document cloud pra todos meus arquivos, e o app não salva meus grifos e, quando salva, não fica na nuvem para acessar de outros dispositivos. Estou perdendo horas e horas de trabalho devido ao mal funcionamento desse aplicativo, péssimo!!! 

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Android , Edit and export

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May 28, 2021 May 28, 2021

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Hi, 

 
Thank you for posting your query here. Could you help me with few details to understand your issue better? 

  1. Have you deleted it from your device or from the application? 
  2. Make and model of your device? 

 

Note: Try to sign in to Adobe Reader with the same Adobe account on which you had data.  

If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently. It is not possible to retrieve the files once deleted directly from the application. 

 

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud. 

If the files were saved within the application, they are by default uploaded to Document Cloud. 

To check your document cloud:Adobe Document Cloud.  

  

Otherwise, there's not much we can do to recover those files for you.  

 
For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html 

  

Let me know how it works at your end. If you have any further queries please feel free to reach. 

 

Regards 

Ria 

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New Here ,
Apr 30, 2024 Apr 30, 2024

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O problema ainda persiste. Eu sincronizo meu drive ao adobe para ler e grifar diretamente nos arquivos das minhas pastas. Funciona bem no computador, mas no adobe do celular não tem o mesmo resultado, pois não salva as alterações como ocorre no note e acaba não sincronizando como deveria. Isso está dando um retrabalho quando leio pelo celular.

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Adobe Employee ,
May 02, 2024 May 02, 2024

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Hi @François37100539x6oo,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Do you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile you use (go to Profile-> About Acrobat);

2. The OS [Android/iOS] of your device and its version;

3. A screen recording of the entire event as how the file is seen on computer versus on your cell phone for better understanding.

 

Look forward to hearing from you.


^Souvik

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