Nao salva os grifos

[defaultmcoucld85ms6]

Eu uso muito o adobe pra trabalhar e estudar. Entretanto, estou tendo uma péssima experiência. Uso o document cloud pra todos meus arquivos, e o app não salva meus grifos e, quando salva, não fica na nuvem para acessar de outros dispositivos. Estou perdendo horas e horas de trabalho devido ao mal funcionamento desse aplicativo, péssimo!!! 

[Ria Tagra]

Hi, 

 
Thank you for posting your query here. Could you help me with few details to understand your issue better? 

1. Have you deleted it from your device or from the application? 
2. Make and model of your device? 

Note: Try to sign in to Adobe Reader with the same Adobe account on which you had data.  

If you are not uploading the files to Adobe Document Cloud or saving it to any other location, then the files will be deleted permanently. It is not possible to retrieve the files once deleted directly from the application. 

I would suggest you always save a copy of the file to some other location or you can upload the files to Document Cloud. 

If the files were saved within the application, they are by default uploaded to Document Cloud. 

To check your document cloud:Adobe Document Cloud.  

Otherwise, there's not much we can do to recover those files for you.  

 
For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html 

Let me know how it works at your end. If you have any further queries please feel free to reach. 

Regards 

Ria 

[François37100539x6oo]

O problema ainda persiste. Eu sincronizo meu drive ao adobe para ler e grifar diretamente nos arquivos das minhas pastas. Funciona bem no computador, mas no adobe do celular não tem o mesmo resultado, pois não salva as alterações como ocorre no note e acaba não sincronizando como deveria. Isso está dando um retrabalho quando leio pelo celular.

[S. S]

Hi @François37100539x6oo,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Do you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile you use (go to Profile-> About Acrobat);

2. The OS [Android/iOS] of your device and its version;

3. A screen recording of the entire event as how the file is seen on computer versus on your cell phone for better understanding.

Look forward to hearing from you.

^Souvik

[cleberson_tiago_5455]

Em 18 de fevereiro de 2025 estou tendo o mesmo problema. Isso fará com que eu simplesmente abandone o acrobat.

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble and the delay in response.

If you are still experiencing the issue, please share the information as requested previously, so we can narrow down the issue and isolate it for the fix.

1. The app version of Acrobat Reader Mobile you use (go to Profile-> About Acrobat);

2. The OS [Android/iOS] of your device and its version;

3. A screen recording of the entire event as how the file is seen on computer versus on your cell phone for better understanding.

Additionally for future reference and self help please check the help page: https://adobe.ly/43nuMbF