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Need help urgently

Community Beginner ,
Oct 09, 2023 Oct 09, 2023

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I need acrobat reader version 11.0.09 to receive and fill out immigration papers. Please help!

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Create PDF , Install update and subscribe

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Adobe Employee ,
Oct 10, 2023 Oct 10, 2023

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Hi @Jeremiah32818193i1im,

 

Hope you are doing well. Thank you for writing in!

 

Do you experience any errors when using the current version of Acrobat Reader Mobile? If yes, please share:

1. A screenshot of the error you see;

2. A sample file where you experience the error.

 

Look forward to hearing from you.

 

-Souvik

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Community Beginner ,
Oct 10, 2023 Oct 10, 2023

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IMG_6370.png

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Community Beginner ,
Oct 10, 2023 Oct 10, 2023

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every time I try to download a PDF file this happens and other times it tells me that I need the version 11.0.09

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Community Expert ,
Oct 10, 2023 Oct 10, 2023

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You need to use a computer to complete this task.The mobile viewer you use is not able to display the form.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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Hi @Jeremiah32818193i1im,

 

As Abambo mentioned, this is a known limitation with the mobile viewer due to the architecture of the creation of such files.

 

While we are not able to get this implemented at this moment, would you mind sharing the file with us so that our team could investigate with the file?

 

-Souvik

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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OK thank you is it possible for me to use the software that I’ve purchased
for another computer?

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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@Jeremiah32818193i1im If you have purchased Acrobat Premium, it can be used only on mobile devices.

 

Also, to view a PDF, you do not need to make any purcahses. You can install Acrobat Reader and utilize basic functionalities like filling the PDF or signing it.

 

-Souvik

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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Ok so do you know if I can purchase the 11.0.09 version and use it on a
friends computer?

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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Hi @Jeremiah32818193i1im,

 

You do not need to purchase Acrobat Reader. It is free to use.

 

You can downoad it from here: https://get.adobe.com/reader/enterprise

 

-Souvik

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