• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

No Help

Guest
Oct 09, 2022 Oct 09, 2022

Copy link to clipboard

Copied

I hit the Help button & nothing happens. I was told to resolve my complaint about being charged for a subscription that I don't have in the chat, but I can't get to the chat. 

TOPICS
Cancel subscription

Views

668

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Oct 10, 2022 Oct 10, 2022

Copy link to clipboard

Copied

Hi @Deleted User,

 

I am sorry for your experience with Acrobat Reader Mobile. 

 

I checked your account registered with the community and saw that the subscription is still active on your account.

 

The reason for being charged on the very day could be due to the utilization of the trial previously.

 

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, to start with the refund process, please visit the below link from Apple:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 10, 2022 Oct 10, 2022

Copy link to clipboard

Copied

Hi @Deleted User,

 

I am sorry for your experience with Acrobat Reader Mobile. 

 

I checked your account registered with the community and saw that the subscription is still active on your account.

 

The reason for being charged on the very day could be due to the utilization of the trial previously.

 

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, to start with the refund process, please visit the below link from Apple:

Report a Problem (apple.com)

 

I hope this helps.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Oct 10, 2022 Oct 10, 2022

Copy link to clipboard

Copied

I don't have a record of the subscription. It isn't showing up as a subscription anywhere on my phone. It shows on my app that I'm a "free user" without a subscription. 

I can't manage an account that doesn't exist. I've tried following that link & it shows that I do not have a subscription. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 10, 2022 Oct 10, 2022

Copy link to clipboard

Copied

I am currently having this issue on my account as well but with Samsung and every time I try to get with a rep via chat it won't let me. And when I call the customer service number it just rings and rings nobody answers they took 75.76 out of my account but when I got to subscriptions it shows I have nothing. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 11, 2022 Oct 11, 2022

Copy link to clipboard

Copied

LATEST

Hi @Laura2641403427wb,

 

Sorry for the trouble.

 

I checked with the email address registered on your community account and saw an active subscription for Acrobat Premium on your Samsung Account. 

 

Since this is a mobile-based subscription, I suggest you contact Samsung support as they would be in the best position to assist you further.

 

-Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines