No Help

[Guest]

I hit the Help button & nothing happens. I was told to resolve my complaint about being charged for a subscription that I don't have in the chat, but I can't get to the chat. 

[S S. · Accepted solution]

Hi @Deleted User,

I am sorry for your experience with Acrobat Reader Mobile. 

I checked your account registered with the community and saw that the subscription is still active on your account.

The reason for being charged on the very day could be due to the utilization of the trial previously.

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, to start with the refund process, please visit the below link from Apple:

Report a Problem (apple.com)

I hope this helps.

Thanks,

Souvik.

[Guest]

I don't have a record of the subscription. It isn't showing up as a subscription anywhere on my phone. It shows on my app that I'm a "free user" without a subscription. 

I can't manage an account that doesn't exist. I've tried following that link & it shows that I do not have a subscription. 

[Laura2641403427wb]

I am currently having this issue on my account as well but with Samsung and every time I try to get with a rep via chat it won't let me. And when I call the customer service number it just rings and rings nobody answers they took 75.76 out of my account but when I got to subscriptions it shows I have nothing. 

[S S.]

Hi @Laura2641403427wb,

Sorry for the trouble.

I checked with the email address registered on your community account and saw an active subscription for Acrobat Premium on your Samsung Account. 

Since this is a mobile-based subscription, I suggest you contact Samsung support as they would be in the best position to assist you further.

-Souvik.