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No sirve

New Here ,
Feb 26, 2024 Feb 26, 2024

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A pesar de que compré la aplicación anual, siempre que intento usar algunas de las herramientas para editar el PDF me vuelve a cobrar, y de cualquier forma me marca error y nunca la puedo usar 

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1 ACCEPTED SOLUTION
Adobe Employee ,
Mar 14, 2024 Mar 14, 2024

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Hi @ANAID357041611eex,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address and registered here in the community, but I cannot find an active subscription for Acrobat Premium.

 

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this helps.

 

Thanks,

Souvik.

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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Adobe Employee ,
Mar 14, 2024 Mar 14, 2024

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LATEST

Hi @ANAID357041611eex,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address and registered here in the community, but I cannot find an active subscription for Acrobat Premium.

 

Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this helps.

 

Thanks,

Souvik.

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Votes

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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