None connection to adobe

[karen_7001]

Still no joy been trying all afternoon and evening to try and activate mylicence key. Says downloaded but then not allowed to access adobe 

[creative explorer]

@karen_7001 curious, how did you purchase your adobe application? Through adobe.com or did you go through Apple store or Google PlayStore? I ask because Acrobat Reader is FREE! And they don't send out license keys for free apps! 

I am just thinking, maybe it's a permission or corrupted file issue on your device. 

Mobile: https://www.adobe.com/ca/acrobat/mobile/acrobat-reader.html

PC/MAC: https://get.adobe.com/reader

[karen_7001]

Hi purchased it via wowcher. I've now requested a refund and I had to go onto adobe site and purchase a year membership at £62 I only needed to amend one pdf form but it would not let me amend it without purchase. 

[Amal. · Accepted solution]

Hi there 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

I have checked your Adobe account and found that you have an active plan for Acrobat Premium purchased via Apple/iTune.  To know more about the cancellation and refund process, please check the help page https://adobe.ly/3I3Phnf 

~Amal