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Not free trial £64.99 I have been charged.

Community Beginner ,
Nov 14, 2023 Nov 14, 2023

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Really disappointed. I have asked Google play store for a refund as I have been charged after trial. £64.99 is A LOT of money for an app I rarely use. I have a Google pixel 5. Google play store refused a refund and asked I spoke directly to you. 

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Adobe Employee ,
Nov 15, 2023 Nov 15, 2023

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Hi @Faye33600240fnw8,

 

Hope you are doing well. Sorry for your experience with the subscription & billing.

 

Would you mind sharing a few pieces of information for further investigation:

Email ID : 
GPA Order ID :
Purchase Date :
Date of refund request :
Amount of purchase :
App Store purchased from :
Reason for refund :

 

Please share these over a private message so I can get it checked with the concerned team.

[To send a private message, click on my profile name-> click the blue button saying "Send a Message" on the next page]

 

Look forward to hearing from you.

 

-Souvik

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Community Beginner ,
Nov 15, 2023 Nov 15, 2023

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Hi

What do you need to know? I done mind paying something but I cannot afford
£65. I am a single parent and I am in financial difficulty. I had no idea I
would be charged an annual subscription.

Thanks

Faye

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New Here ,
Nov 16, 2023 Nov 16, 2023

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boa noite !quis fazer o teste assim como fiz com o canva e por fim gostei e fiquei com o canva em definitivo !o teste de vocês fez como  diferente do canva ! ambos pediram pra cadastrar uma forma de pagamento mas só vocês cobraram hoje , sem ao menos eu ter um minuto de teste gratuito .
segue a cobrança: Compra aprovada no seu ITAU INTER VS final **47 - PICPAY *GOOGLE valor RS 22,99 em 16/11, as 12h57 

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Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

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Hi @Faye33600240fnw8,

 

We do not have the options to view charges on your account.

 

We would like to understand more on the topic.

 

Please share the Google Play Order ID along with the date of purchase and your Adobe ID over private messages for better investigation.

 

Look forward to hearing from you.

 

-Souvik

 

Note: To send a private message, click on my profile name-> click the blue button saying "Send a Message" on the next page.

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Community Beginner ,
Nov 29, 2023 Nov 29, 2023

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Hi there, please can someone from Adobe send me an email address contact to direct my query to? Manu thanks 

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