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Not opening this app

New Here ,
Mar 30, 2021 Mar 30, 2021

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Pdf in this app not opening since 2 wk

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Community Expert ,
Mar 31, 2021 Mar 31, 2021

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It's not clear what your issue is. Have you been trying to open the same PDF in the Acrobat Reader for Mobile for two weeks and it won't open? Can you open other PDFs? Can you open that PDF on another device?

 

Please clarify so we can better assist.

 

~ Jane

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Apr 15, 2021 Apr 15, 2021

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Hi  Vijay5E45,

    

Hope you are doing well. 

  

Thank you for posting your query here. Please help me with few details to understand your issue better. 

  1.  Make and model of your device? 
  2. Application version? 
  3. Are you having issues with the same pdf or all the pdfs?

   

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. 

 

For iOS Adobe Reader Mobile verion: 21.03.00 

For Android Adobe Reader Mobile verion: 21.3.0.17414 

 

For more help refer to:   https://helpx.adobe.com/acrobat/mobile-app-faq.html

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.  

 

Regards 

Ria 

 

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