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Not working [Acrobat Reader for Mobile]

New Here ,
Feb 14, 2022 Feb 14, 2022

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I've subscribed but the app is not working and I couldn't create pdf and combine files

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Community Expert ,
Feb 14, 2022 Feb 14, 2022

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What did you subscribe to?

Creative Cloud contains 21+ apps & services.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 14, 2022 Feb 14, 2022

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Adobe acrobat reader 

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Community Expert ,
Feb 14, 2022 Feb 14, 2022

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Do you mean Adobe Acrobat? Acrobat Reader is free and does not require a subscription.

 

Which operating system are you using?

 

What do you mean by the app is not working? Any error messages?

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New Here ,
Feb 14, 2022 Feb 14, 2022

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864B1C37-D610-401D-BC88-C34262E31A49.png

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New Here ,
Feb 14, 2022 Feb 14, 2022

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It's premium for mobile. I couldn't use the app to create PDFs and combine files although I've subscribed 

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Community Expert ,
Feb 14, 2022 Feb 14, 2022

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Premium for mobile was purchased from whom?

Directly from Adobe, or did you buy it from the Google or Apple Store?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 14, 2022 Feb 14, 2022

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It's from Apple store

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Community Expert ,
Feb 14, 2022 Feb 14, 2022

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[Moderator moved from Acrobat to Acrobat Reader for Mobile.]


Acrobat Reader for Mobile FAQ

https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

Acrobat Reader for iOS Help

https://www.adobe.com/devnet-docs/acrobat/ios/en/

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 15, 2022 Feb 15, 2022

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Thank you for your cooperation 

I still have the problem unfortunately. I'm wondering how to get my money back ?

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Community Expert ,
Feb 15, 2022 Feb 15, 2022

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Contact Apple Store.  They have your money.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 15, 2022 Feb 15, 2022

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Thank you. I'll contact them for getting the money and cancelling the subscription. 

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New Here ,
Feb 15, 2022 Feb 15, 2022

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I also need to know how to create a blank pdf. I have to adobe app on my Android. But I can't create a blank pdf. 

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Community Expert ,
Feb 15, 2022 Feb 15, 2022

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LATEST

Acrobat Reader is a PDF viewer.  And Acrobat is not a desktop publishing app.  For best results, use MS Word, Google Documents or Adobe InDesign to create your original document and then export it to PDF for print and distribution on other platforms.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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