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Old pdf files disappeared

New Here ,
Mar 08, 2023 Mar 08, 2023

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All my old pdf files DISAPPEARED after buying & installing the Premium upgraded version.

Kindly suggest SOLUTION.

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Install update and subscribe , iOS

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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Hi @Soumitra28772986789n,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

We would like to have some more information to dig into the issue:

1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
2. Which platform do you experience the issue with? Reader Mobile Android, Reader Mobile iOS, DC web?
3. Are all the files missing, or only some files?
4. When did the issue start? Any details about any actions taken then?
5. Reader mobile app build version, device model, and OS version.

 

Look forward to hearing from you.

 

-Souvik.

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