Hello @Tony27099586ql40
I hope you're doing great, and sorry for the issue you're experiencing.
As checked, I cannot see any active subscription on this account. If you've purchased the subscription through any other email address, kindly share it with me via private message.
To send a private message, click on my Profile name > Tap on send a message on the right of the profile.
However, To know more about how to open PDF, kindly refer to this article:
For Android: https://www.adobe.com/devnet-docs/acrobat/android/en/openfiles.html#
For iOS: https://www.adobe.com/devnet-docs/acrobat/ios/en/openfiles.html
Hoping to hear from you soon.
Regards,
Krutikka
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