Ouverture de fichiers impossible

[Naile5CD3]

Bonjour,

Depuis un certain temps, beaucoup de fichiers sont impossibles à ouvrir sur mon mobile (Xperia 5), malgré le fait que je renomme les fichiers, comme demandé. J'ai même réduit au plus court possible (1 seule lettre), en vain. 

Merci.

[Harsh Vardhan Pareek]

Hi @Naile5CD3,

Hope you are doing well.

As you have mentioned that you are unable to open some files. Would you mind sharing some details to understand the issue better:

1. Is there any error message while opening the PDF files?
2. If possible, please attach the file here so we can try opening it.
3. What is version of Android you are using?

Also, check if your Android version is upgraded to version 6 or later. Here is a help document on system requirements for Acrobat Reader mobile:https://www.adobe.com/devnet-docs/acrobat/android/en/releasenotes.html?highlight=android%20version#i...

If the Android version is version 6 or later then update the Acrobat Reader mobile application and check if it works.
Here is a help document to check the application version:

https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#determine-your-app-version

Let us know if you are still experiencing the issue.

Thanks,

Harsh

[Naile5CD3]

Bonjour.

Merci pour votre réponse.

Version Android : 11,

Version Adobe : 21.70.18750.

Pas de message d'erreur d'Adobe. C'est Google Chrome qui me prévient en notification "erreur de téléchargement". Je ne peux pas vous joindre de fichier en exemple, car à partir du moment où Google Chrome me signale cette "erreur lors du téléchargement", le fichier est inexistant sur Adobe.

Merci.

[Harsh Vardhan Pareek]

Hi @Naile5CD3 

As you have mentioned that Google Chrome is giving an error "error when downloading". This means file is not there for Reader Mobile to open. 

For that kindly try to use different browser on mobile, and check if that works. If possible, try to download the file on desktop (Windows/Mac) and try to open in Acrobat Reader DC which is a desktop application. Here is a link to download the application:

https://get.adobe.com/reader

Let us know if that helps.

Thanks,

Harsh