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Ouverture de fichiers impossible

New Here ,
Aug 20, 2021 Aug 20, 2021

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Bonjour,

Depuis un certain temps, beaucoup de fichiers sont impossibles à ouvrir sur mon mobile (Xperia 5), malgré le fait que je renomme les fichiers, comme demandé. J'ai même réduit au plus court possible (1 seule lettre), en vain. 

Merci.

 

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Hi @Naile5CD3,

 

Hope you are doing well.

As you have mentioned that you are unable to open some files. Would you mind sharing some details to understand the issue better:

  1. Is there any error message while opening the PDF files?
  2. If possible, please attach the file here so we can try opening it.
  3. What is version of Android you are using?

 

Also, check if your Android version is upgraded to version 6 or later. Here is a help document on system requirements for Acrobat Reader mobile:https://www.adobe.com/devnet-docs/acrobat/android/en/releasenotes.html?highlight=android%20version#i...

 

If the Android version is version 6 or later then update the Acrobat Reader mobile application and check if it works.
Here is a help document to check the application version:

https://www.adobe.com/devnet-docs/acrobat/android/en/troubleshooting.html#determine-your-app-version

 

Let us know if you are still experiencing the issue.

 

Thanks,

Harsh

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New Here ,
Aug 24, 2021 Aug 24, 2021

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Bonjour.

Merci pour votre réponse.

Version Android : 11,

Version Adobe : 21.70.18750.

 

Pas de message d'erreur d'Adobe. C'est Google Chrome qui me prévient en notification "erreur de téléchargement". Je ne peux pas vous joindre de fichier en exemple, car à partir du moment où Google Chrome me signale cette "erreur lors du téléchargement", le fichier est inexistant sur Adobe.

Merci.

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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Hi @Naile5CD3 

 

As you have mentioned that Google Chrome is giving an error "error when downloading". This means file is not there for Reader Mobile to open. 

For that kindly try to use different browser on mobile, and check if that works. If possible, try to download the file on desktop (Windows/Mac) and try to open in Acrobat Reader DC which is a desktop application. Here is a link to download the application:

https://get.adobe.com/reader

 

Let us know if that helps.

 

Thanks,

Harsh

 

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