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Ouvrir document sur l’application Acrobat

New Here ,
Jun 25, 2023 Jun 25, 2023

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  • Je paie 15 euro par mois mais j'arrive pas à ouvrir mes fichier pdf sur Acrobat.

a chaque fois que j'ouvre mon fichier avec mon téléphone j'y arrive pas

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Edit and export , iOS , View or share PDFs

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New Here ,
Jun 25, 2023 Jun 25, 2023

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C'est vraiment de l'arnaque je paie un abonnement sur mon téléphone iPhone et j'ai pas accès à mes documents et quand je veux résilier on me demande de payer des frais.

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Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

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Hi @Abdallah Amin30707993own7,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

I checked your email address registered here in the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this help.

 

Thanks,

Souvik.

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