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Pague el producto por 1 año

New Here ,
Feb 06, 2022 Feb 06, 2022

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Buenos días 

Pague el producto por 1 año tengo la subscription hasta el 21/01/23 y ahora me piden que para utilizarlo tengo que subscribirme y no permite utilizar sus funciones.

Quedo atenta a su respuesta 

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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Hi @LISBET23023440j0nf 

 

It could happen because of signing in with a wrong email when you purchased the Premium iOS subscription through Apple ID and signed in into Reader mobile with Adobe ID, which had the same email addresses. 

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

 

Thanks,

Harsh

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