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Paid for a year subscribe but can’t use

New Here ,
Sep 02, 2022 Sep 02, 2022

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Hi admin,

I had paid for one year subscription thru apple subscription, money had been reduced but it still can't use as premium, please advise as soon as possible 

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Participant ,
Sep 02, 2022 Sep 02, 2022

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Hello @Kelly2593032944dq 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

Could you please try to switch the network on your device? 

If you're using your Wi-Fi, please switch to cellular data and check if it works. 

 

Are you logging in with your Apple ID or Adobe ID? Kindly try to log in with your Apple ID once.

 

Also, Try to restore your purchase, with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

 

Let me know if this works.

 

Regards,

Krutikka

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New Here ,
Sep 28, 2022 Sep 28, 2022

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I' m facing the same issue. I paid for yearly subscription through Google play store. But my android  Adobe app shows that i'm still a free user. I have tried everything as suggested but nothing seems to be working. Money is already deducted. Google play shows my subscription is active. Please help.

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Adobe Employee ,
Sep 28, 2022 Sep 28, 2022

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Hello @Anirudh5C73 

 

I hope you're doing great, and sorry for the issue you're experiencing.

 

Could you please try to switch the network on your device? 

If you're using your Wi-Fi, please switch to cellular data and check if it works. 

 

Kindly login with the email ID you used while purchasing the subscription.

 

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

 

If the issue persists, could you help us with some details -

1. Application version.

2. Device name and version.

3. A screenshot or video of the workflow you're doing.

 

Hoping to hear from you soon.

 

Regards,

Krutikka

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