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Paid for premium, plan not working.

New Here ,
May 26, 2022 May 26, 2022

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On IOS15.5. I have paid for premium but it's still sayin I'm a free user. Unable to restore purchase as I keep getting an error message. DE719AFF-7492-4BE5-BFEA-DC05963780D1.pngA06E9136-EAEE-42A1-A3D9-80E084E91FBE.pngE392D67D-E69E-4175-9461-C0F90E85B2DC.jpeg

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Crash or freeze , PDF forms

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Adobe Employee ,
May 26, 2022 May 26, 2022

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Hi @Keisha24603787pgws 

 

Sorry for the trouble. It could happen because of signing in with the wrong email when you purchased the Premium iOS subscription with a different ID and signed in into Reader mobile with a different one.

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

 

Let us know if that helps.

 

Thanks,

Harsh

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