Paid for premium, plan not working.

[Keisha24603787pgws]

On IOS15.5. I have paid for premium but it's still sayin I'm a free user. Unable to restore purchase as I keep getting an error message. 

[Harsh Vardhan Pareek]

Hi @Keisha24603787pgws 

Sorry for the trouble. It could happen because of signing in with the wrong email when you purchased the Premium iOS subscription with a different ID and signed in into Reader mobile with a different one.

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

Let us know if that helps.

Thanks,

Harsh