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Paid for subscription and can’t edit pdf

New Here ,
Aug 17, 2022 Aug 17, 2022

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I paid for subscription but still can't edit pdf files 

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Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

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Hello Eduard,

 

I hope you are doing well. I am sorry for your experience with the Acrobat Reader Mobile subscription.

 

I checked your account details with the community's registered email address and could not find any active subscription.

 

Could you share the details of your purchased subscription with me so that I can investigate further?

 

Thanks,

Souvik.

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New Here ,
Aug 18, 2022 Aug 18, 2022

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Yes please. have a look at the attachment file. I paid for the subscription yesterday, and still can’t use edit options 

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Adobe Employee ,
Aug 18, 2022 Aug 18, 2022

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@eduard2568650488oa Hi,

 

Since I could not look for any active subscription with the email address registered on the community, I would need more details other than the screenshot you have shared:

1. The email address that you used to purchase the subscription;

2. A receipt or the Welcome email from Apple with the order number.

 

Thanks,

Souvik.

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New Here ,
Aug 19, 2022 Aug 19, 2022

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LATEST

Transaction id 397155549711. Please watch this screen recording video I just attached and make sure I paid for it. And it still asking me to pay. Just please activate subscription asap, otherwise I will leave reviews at every review web site. I provided you email Adress before and you're asking me again for it. Please I have no time for this. Waiting for activation Asap 

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New Here ,
Aug 19, 2022 Aug 19, 2022

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I'm having this same issue. I click the button to edit and nothing happens, no keyboard comes up no edit box or anything. 

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Adobe Employee ,
Aug 19, 2022 Aug 19, 2022

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@Keshana257181299iil Hello,

 

I hope you are doing well. I am sorry for the experience with Acrobat Reader Mobile.

 

Would you mind sharing a screen recording of the workflow you are following for us to investigate better?

Also, please share the below information:

1. The application version of Acrobat Reader Mobile;

2. The operating system you are using and its version;

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

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New Here ,
Aug 19, 2022 Aug 19, 2022

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--
С уважением,
Эдуард

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