Paid subscription but app is not activiating it

[Vincent_Vivar4436]

I paid for "Adobe Acrobat Reader for PDF" subscription for Android through Samsung Galaxy Store. However, my app still in free user mode. 

How can I activate premium features in my app?

[Amal.]

Hi there

Hope you are doing well and sorry for the late reply.

I have checked your Adobe account and unable to track any active/paid plan. If you may have used a different Adobe ID/Email, kindly share it via private message so we can try to locate it and assist you further.

[Vincent_Vivar4436]

I only use [P.I removed by Moderator] through Samsung account

[Amal.]

Hi there

Thanks for confirming that. Please try to restore the purchase and reboot the app and see if that works.

1. Open the Acrobat mobile app
2. Tap on profile > Subscription > Restore Purchases
3. Reboot the app.

Let us know how it goes.

[Vincent_Vivar4436]

Still the same. If it will help the Samsung Store order number is
P20250428PH65515294

[Amal.]

Hi there

We're sorry to hear about the issue you're experiencing.

Could you please share a screenshot of the confirmation email you must have received from Adobe and Samsung after your purchase? This will help us investigate the matter further on our end.

[Vincent_Vivar4436]

 

 

Hi there

We're sorry to hear about the issue you're experiencing.

Could you please share a screenshot of the confirmation email you must have received from Adobe and Samsung after your purchase? This will help us investigate the matter further on our end.

By @Amal.

[Vincent_Vivar4436]

Already posted above.

[Amal.]

Hi there

Thanks for sharing the details, please give us some time to get this issue checked, we will share the update as soon as we get more information to share.