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Password for adobe reader

New Here ,
Oct 27, 2021 Oct 27, 2021

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Recently installed adobe reader to view a document  but it keeps asking for a password that i dont have , i dont know   the password  how do i resolve this issue.

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1 ACCEPTED SOLUTION
Oct 27, 2021 Oct 27, 2021

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Hi,

 

Hope you are doing well!

 

When we are dealing with password protected files, the primary resolution is as also suggested by @Bernd Alheit  to get the password from the creater in order to open the document. 

To change or remove the password for an existing protected PDF, you would be required Acrobat DC desktop application. You can change/remove password security, only when these conditions are met:  https://community.adobe.com/t5/acrobat/how-to-mange-your-document-passwords-with-acrobat-dc/td-p/110...

 

However, Adobe Acrobat Reader mobile app allows you to protect your PDF file with a password. Subscribers to Adobe Acrobat Premium or Adobe Acrobat Pro DC can password protect PDFs by setting a document open password.

 

Note: Only document open passwords can be set up using the mobile app. For permission password, you would be required Acrobat DC desktop application.

 

For more help : https://community.adobe.com/t5/acrobat-reader-mobile/you-can-now-password-protect-pdf-using-adobe-ac...

 

Regards,

Ria

 

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Community Expert ,
Oct 27, 2021 Oct 27, 2021

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Contact the creator of the document.

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New Here ,
Oct 27, 2021 Oct 27, 2021

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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
Thank you so much , its really appreciated.

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Oct 27, 2021 Oct 27, 2021

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Hi,

 

Hope you are doing well!

 

When we are dealing with password protected files, the primary resolution is as also suggested by @Bernd Alheit  to get the password from the creater in order to open the document. 

To change or remove the password for an existing protected PDF, you would be required Acrobat DC desktop application. You can change/remove password security, only when these conditions are met:  https://community.adobe.com/t5/acrobat/how-to-mange-your-document-passwords-with-acrobat-dc/td-p/110...

 

However, Adobe Acrobat Reader mobile app allows you to protect your PDF file with a password. Subscribers to Adobe Acrobat Premium or Adobe Acrobat Pro DC can password protect PDFs by setting a document open password.

 

Note: Only document open passwords can be set up using the mobile app. For permission password, you would be required Acrobat DC desktop application.

 

For more help : https://community.adobe.com/t5/acrobat-reader-mobile/you-can-now-password-protect-pdf-using-adobe-ac...

 

Regards,

Ria

 

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New Here ,
May 27, 2023 May 27, 2023

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I for got my pass word can you find it for me PFD.

 

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New Here ,
May 27, 2023 May 27, 2023

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I for got my pass word can you find it for me PFD.

 

 

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi @Marcia30102662s72d,

 

Hope you are doing well. Thank you for writing in!

 

We do not store passwords to safeguard the integrity of the document. 

 

I fear you will need to contact the file's creator to recover the password.

 

Hope this clarifies your point.

 

-Souvik

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