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Pay for premium but not get the benefit

New Here ,
Jun 01, 2022 Jun 01, 2022

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Could someone tell me where to report, i'vr succesfully pay for premium one, but could not get the benefit. My profile still regards me as FREE USER. What should i do?

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Install update and subscribe

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Adobe Employee ,
Jun 02, 2022 Jun 02, 2022

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Hi @Icha246927494w7v 

 

It could happen because of signing in with the wrong email when you purchased the Premium iOS subscription with a different ID and signed in into Reader mobile with a different one.

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

 

Let us know if that helps.

 

Thanks,

Harsh

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