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Payment has not been refunded

New Here ,
Oct 18, 2023 Oct 18, 2023

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I have choose the adobe pdf trial for 7 days option today. There it was given I only be charged with Rs 2/- and the actual will be after 7 days. But amount 340/- has been deducted from my account.following this I cancelled the subscription. But they have been processed to 1 Month from today. So please make a refund for the above 340/- I have already cancelled the subscription. Please process my refund as early as possible. 

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Adobe Employee ,
Nov 02, 2023 Nov 02, 2023

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Hello @Amrita Sajeev,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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