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.pdf conversion

New Here ,
Apr 18, 2023 Apr 18, 2023

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I tried to consolidate several files into a single file. Instead, the adobe app has been converting the documents into .pdf format for over a month. I cannot delete. How do I stop. 

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Adobe Employee ,
Apr 30, 2023 Apr 30, 2023

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Hi @Rosemarie Lauchman,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

The conversion process is, by design, a manual task, and the app should not automatically convert documents.

 

Have you checked if you are not opening other document files in Acrobat Reader? This will give you the option to convert the file to PDF.

 

If this is not the scenario, please share a screen recording of the workflow you are trying for our better understanding and assistance.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Aug 23, 2023 Aug 23, 2023

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Hi same issue here for at least 4 months. Where can we send the video recording for help ?

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hi @o8ShadOow_o024LiFe,

 

Hope you are doing well. 

 

For the above scenario, if the files are not in PDF, Acrobat will first convert them to PDF to finish the merging process.

 

Please share the video recording with me for better understanding.

 

-Souvik

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